Shipping and Handling

1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.

2. Tracking number will be provided . Shipping fees depends on the weight of your items. We use automatic USPS live shipping rate to charge customers on our site but that does not necessary mean your item will be shipped via USPS. most especially if your item is been shipped from our private shipping company located outside the USA.

3.For Flat Rate Shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.

(1). for USA, Canada, Australia customers, it takes about 7 to 14 business days.
(2). For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 20 business days.
(3). For customers in South America, it may take 15 to 30 business days.
(4). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, we ship your package by Express Mail Service ( EMS ), which takes 5-10 business days to almost any country in the world. You can track on . Usually the tracking number will be trackable on these sites in 1 to 2 days after we ship the goods.

6. For Expedited Rate Shipping, we ship by DHL, UPS or other expedited shipping depending on your location.

7. We ship all of our goods from the factory directly

We try our best to ship your order within 1-7 business days. However, sometimes due to empty stock your order may be delayed. If an item is out of stock we will attempt to contact you either by phone or email. Please check your email regularly to assure that there is no problem with your order. We will hold your order until your reply to the email or until the item is once again available. If an order is on hold for longer than 1 month after the date of purchase, the order will automatically cancel out from our system.

In some cases where we can not get reach you on phone or email, we will ship what we have (For example, if you placed an order with 8 items and there are only 4 items available we will ship the 4 items that are available and credit you for the remaining items.)

Pay Deposit:

If you paid only a deposit for the item you ordered, your item will not be shipped until you pay the remaining balance. if the item you paid deposit for becomes out of stock before you paid the remaining balance then we will refund you via CCWallet so as to enable you order another item that is in stock on our store. paying deposit on any item does not mean we will reserve the item for you.

IMPORTANT NOTES

• Certain items are prohibited by some shipping carriers, e.g. batteries and e-liquids. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
• CrownCharm ships all packages from our warehouse and distribution center.
Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address)
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.