Return and Refund

If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product.

Product return requirements! Before you return product, please make sure that:

The product was purchased within the last 15 days
The product is in its original packaging
The product has no physical damage like scratch, broken
The product must look exactly as it was when you received it
we will not refund a product if it does not meet the above requirements.
Customer can return product by sending the product back to the seller or to us if the product is sold by us or ship by us.

Shipping charges

Customer is responsible for return shipping cost.
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Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items are eligible for refund.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent and downloaded.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products or seller’s products.

General Refund policy:

Refund & Restocking fee

We refund to all payment methods but there are restocking fees apply to each payment method refund. our system automatically choose the payment method with the lowest restocking fee, however if you prefer your refund to be send to a different payment method order than the one our system choose for you, you may contact us via chat or submit ticket. please note that we deduct the restocking fee first and then send you the balance after restocking fee deduction. here are the payment methods with the restocking fees.

 

Refund to CCWallet:                         0% restocking fee

Refund to CCAccount:                      0% restocking fee

Refund to Credit Card:                     25% restocking fee

Refund to Bank account:                  50%  restocking fee

Refund to Paypal:                              20%  Restocking fee

Refund through Western union:     50% restocking fee

CCGift Cards:                                       Has no refund

 

 

CCClub Membership Rules

Customers can cancel his or her membership at anytime but there is a cancellation fee apply.

If you have not used your CCClub membership to make purchase, there are no cancellation fee for unused membership.

If your CCClub membership is zero ($0) balance then there is no cancellation fee

 

If you already used your CCClub membership then there is 50% cancellation fee base on your remaining balance.

 

The 50% cancellation fee can be waived if you choose for your membership refund to be send to your CCWallet or CCAccount.

 

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. product damaged due to third party or customer’s fault are not eligible for refund.

Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

Return/Replacement:
For customers who purchased item sold and fulfill by CrownCharm, we will provide Refund for any damaged goods delivered to you, and you may return it at no charge to you. For customers who purchased third-party vendor’s products, please contact them for information on their return/replacement/refund policy.

All Returns & Exchanges that are due to the customer’s preference or customer’s fault will incur a 17% restocking fee on customer’s first return. On the customer’s 2nd or more return within the year, the customer will receive a 35% restocking fee. Customers looking to Exchange items will have to pay both way shipping.

All refunds are sent to customer’s CCWallet and not to customer’s original payment method.

We do not issue refund for shipping costs unless there was an error made on your order.